At Pidyv, customer trust is important. This Refund & Return Policy explains the conditions under which products purchased on our platform may be returned, refunded, or exchanged.

By placing an order on our platform, you agree to the terms below.

1. Return Eligibility

Customers may request a return or refund if:

• The item received is damaged
• The wrong item was delivered
• The product is defective
• The product significantly differs from its description or photos
• Important parts or accessories are missing

Return requests must be submitted within:

• 3 days after delivery for most items
• 24 hours for fresh or perishable goods (if applicable)

2. Items That Cannot Be Returned

The following items are generally non-returnable unless defective:

• Perishable goods
• Opened cosmetics or hygiene products
• Customized or personalized items
• Underwear and intimate clothing
• Digital products or downloadable content
• Items marked “Final Sale”
• Products damaged by misuse after delivery

3. Condition of Returned Items

Returned items must:

• Be unused or in reasonable condition
• Include original packaging where possible
• Include accessories, manuals, and receipts (if applicable)

Pidyv reserves the right to reject returns that do not meet these conditions.

4. Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed within 3–7 business days
• Refunds may be issued through:
  • Mobile Money
  • Bank transfer
  • Store credit
  • Original payment method (where applicable)

Shipping fees may not be refundable unless the error was caused by the vendor or platform.

5. Vendor Responsibility

Vendors on Pidyv are responsible for ensuring the following:

• Products match their descriptions
• Items are properly packaged
• Orders are shipped correctly

Repeated violations may result in:

• Penalties
• Temporary suspension
• Permanent removal from the platform

6. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information
• Inspecting products upon delivery
• Reporting issues within the allowed return window

Returns based on:

• Change of mind
• Wrong size selected
• Incorrect order placed by customer

may not qualify for free return shipping.

7. Delivery Issues

If your order:

• Arrives incomplete
• Is significantly delayed
• Shows signs of tampering

please contact support immediately with photos or proof where possible.

8. Fraud Prevention

To protect vendors and customers, Pidyv may:

• Request photos or videos
• Verify return claims
• Limit returns from accounts showing suspicious activity

Fraudulent refund claims may lead to account suspension.

9. Contact Support

For refund or return requests, customers may contact the Pidyv support team through:

• Website support page
• Email
• WhatsApp
• Customer service hotline

Please include:

• Order number
• Product name
• Reason for return
• Photos (if applicable)

10. Policy Updates

Pidyv reserves the right to update this Refund & Return Policy at any time without prior notice. Continued use of the platform means acceptance of the updated policy.